For families
Caring for someone you love
We’ll explain what hospice care involves, answer your questions and help you understand the next step.
- You don’t need a doctor’s referral to leave a request.
- You can leave a request any time, day or night.
Covered by Medicare and Medi-Cal
Hospice care at home
Our team in Sacramento focuses on comfort, dignity and quality of life for your loved one and the whole family.
Leaving a request doesn’t commit you to anything.
For physicians and healthcare professionals: how to refer a patient
- CMS certified
- Medi-Cal accepted
- ACHC accredited
Care that puts comfort first
Hospice care is for people with a serious illness who choose comfort instead of treatment aimed at a cure. The hospice team eases pain and other symptoms and supports the family, too.
- What it means
- Nurse visits, symptom relief, medications and medical equipment, plus support for the family.
- What it doesn’t mean
- That care stops. Medical care continues, and the team visits according to the care plan.
- Where care happens
- At home, in nursing homes and in assisted living facilities. Our team comes to your loved one wherever they live.
- Who decides
- The patient or their representative, with the family and doctor. The patient can change their decision at any time.
When comfort matters most
- When treatment no longer brings relief and comfort has become the priority.
- When a doctor recommends hospice care.
- When your loved one would rather be cared for at home, with family nearby.
A doctor confirms who qualifies. When we call you back, we’ll walk you through the criteria.
Care for your loved one. Support for your family.
Services are available 24 hours a day, 7 days a week.
Nursing care
Nurse visits to manage pain, shortness of breath and other symptoms.
Medications and equipment
Medications for pain and symptom relief, plus medical equipment for care at home.
Support for family caregivers
We show you how to care for your loved one. A social worker supports the patient and family.
Grief support
Your family can turn to us for support and someone to talk to after a loss.
What happens after you leave a request
Step 1
You leave a request
We call you back, answer your questions and ask about your loved one.
You’ll learn whether hospice may be a good fit.
Step 2
A nurse visits
A hospice nurse visits your loved one and family to understand their needs.
You’ll know what help is needed and what comes next.
Step 3
Doctor review
The hospice physician and the patient’s own doctor, if they have one, confirm whether the patient is eligible for hospice.
Once the patient agrees, hospice care can begin.
Step 4
Your care plan
We make a plan with your loved one and family: visits, medications, equipment and who to call.
You’ll know who is coming and when.
For families and healthcare professionals
For physicians and healthcare professionals
Refer a patient
Leave a request, and we’ll call you back to discuss a referral or whether a patient may qualify for hospice care.
Referral informationCommon questions
Does Medicare or Medi-Cal cover hospice care?
Yes, if the patient is eligible for hospice care. Medicare pays for care related to the patient’s main illness, including visits from the hospice team, medications for pain relief and symptom control, plus medical equipment and supplies. We accept Medicare Part A, Medi-Cal (Medicaid), major HMO insurance plans and private pay. When we call you back, tell us your plan, and we’ll verify coverage before care begins.
Can the patient keep seeing their own doctor?
Yes, if the patient chooses that doctor as their attending doctor for hospice care. We then work with that doctor and keep them up to date.
What if the patient’s condition changes?
The team reviews the care plan and talks through any changes with the patient, the family and the patient’s doctor. If the patient’s health improves, they may no longer need hospice care. Their own doctor then continues their care.
Do you support the patient’s family?
Yes. Supporting the family is part of hospice care. The team helps you care for your loved one, and a social worker is there for you, too. Support continues after a loss.
Do we need a doctor’s referral to contact you?
No. You can contact us yourself. We’ll answer your questions and explain how hospice care can begin.
Does choosing hospice mean giving up?
No. Hospice care shifts the focus from a cure to comfort and quality of life. The patient can stop hospice care at any time and go back to treatment for their illness.
This is general information. It doesn’t replace a doctor’s advice.
Questions about hospice? Leave a request.
We’ll call you back, even if you’re not sure yet what you need.
Request a call back
1600 Sacramento Inn Way, Suite 224, Sacramento, CA 95815You can leave a request any time, day or night.
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